Help & Support

/Help & Support
Help & Support2020-03-05T21:57:15+00:00

PRICING

How much is freight on a custom uniform order?2020-03-04T19:15:56+00:00

Freight will be charged at 4% or your order or minimum $45 

What is the cost for custom art designs?2020-03-04T19:15:00+00:00

Should you choose not to use one of our products custom design templates and would rather do a completely custom art design of your own, the art fee is $99/design 

What added charges are there on custom uniforms?2020-03-04T19:14:12+00:00

All pricing is inclusive. There are no additional fees on custom uniforms.  

Do you offer volume pricing?2020-03-04T19:13:38+00:00

All Custom Uniform options have volume pricing shown on their product page. To ensure you always have the correct price we encourage you to contact a Kahunaverse Sports sales rep. 

SHIPPING & RETURNS

What is your policy for defective items?2020-03-04T19:27:34+00:00

Should you feel your product has not stood up to standard wear and tear, please contact your KVG Sales Rep to discuss your options. 

ORDERING

How long does a custom uniform order take to receive?2020-03-05T19:27:51+00:00

Custom uniform orders take 4-6 weeks to produce from art approval. Please factor in art approval times and delivery timelines on your orders

How can I order Essentials products?2020-03-05T19:27:09+00:00

Essential products can be ordered online at Kahunaverse.com or by contacting your local KVG Sales Rep

What is the minimum order for custom uniforms?2020-03-05T19:23:28+00:00

The minimum order for initial custom uniform orders is 12 items per style.
Fill-in order minimums are as low as one item per style. Please note the minimum freight charge of $45 will apply.

Can I request custom fonts?2020-03-05T19:22:35+00:00

We currently do not offer custom font options.

Can I request custom colours?2020-03-05T19:20:39+00:00

We have a large library of custom colours outside of the stock colours shown on the website that we feel can meet all your team and brand colour needs.

Can I create a unique design that is not in the design template options?2020-03-05T19:11:04+00:00

Yes! Our design team can create something unique for you. Custom art does have an additional cost of $99 per design. For more information please reach out to your local KVG Sales Rep or fill out the request a quote form and we will get back to you.

PRODUCTS

How do I order samples?2020-03-05T21:43:01+00:00

please fill out the request a quote form and one of our dedicated KVG experts will get back to you.

What are Design Templates?2020-03-05T21:40:10+00:00

Design Templates are the prebuilt designs for each of our custom uniform options. Each template allows you to swap out colours and logos to meet your specific teams colours, branding and sponsor needs. Design templates for each product can be found under the “Design Options” tab on each product page.

What is sublimation?2020-03-05T21:38:46+00:00

Sublimation in its simplest form is a process where ink that is printed on paper using a high-speed inkjet printer is then transferred into fabric using heat and pressure.

There is almost no limit to the amount of colors with this process and this allows for the natural wicking materials to remain breathable and also maintain its strength and durability.  Since dye sublimation inks become part of the fabric, the images will not fade, crack, or peel. Unlike heat transfers or silk screen, the dye sublimation process allows Performance fabric to maintain its breathability.  Since every square inch of your garment can be sublimated, with your individual colors, logos, number and names it is safe to say that our sublimated garments are the only “true” full custom garments available.

What is the Express Program?2020-03-05T21:37:57+00:00

Express Products are those offered on our 3D Online Builder. Product ordered through the express program will be completed in as little as 7 days after submission. Express production timelines will fall within the 7 day / 14 day / 21 day production timeline. Express production is currently limited to products marked as part of the Express Program. More products will be added in the future.

What is the difference between Custom Uniforms and Essentials Products?2020-03-05T21:37:17+00:00

Custom Uniforms are products offered as under our custom sublimation and Express Program. These products are all sublimated based on prebuilt design options or custom order designs.

Essential Products are part of our in-stock offering. These products are not part of our custom sublimation process, but rather inline items can be worn off the shelf as a performance piece on their own or decorated to meet your teams needs through screen printing, embroidery, heat press, tackle twill and more.

SIZING

Do you offer sizing samples?2020-03-05T21:53:38+00:00

Sizing samples may be available. Please contact your local KVG Sales Rep to setup a sizing kit.

How can I check sizing on a custom uniform?2020-03-05T21:44:24+00:00

Please refer to the Size Chart available on each product page